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If you are unsatisfied with your green coffee purchase, we will issue you a refund in the form of an in-store credit. Since coffee is a food item, we can't take it back once it leaves our control. We will work closely with you to insure you get the quality you expected at a price that is fair. This offer is good for 30 days from the date of shipment. We will faithfully adhere to this policy for every customer, unless that customer is repeatedly abusing it. We withold the right to deny refunds, in rare cases, where a customer is repeatedly ordering coffee and then asking for a refund.
Home Coffee Roasters
The Gene Cafe and Behmor 1600 Plus are covered by a 1 year warranty from the manufacturer. The Fresh Roast SR-300 and SR-500 come with a 1 year warranty on the base unit and a 6 month warranty on the chaff collector, top cap and basket. Since the roasters are UL certified, the manufacturers ask that we refer all warranty issues directly to them. Although we do not directly provide repair service, we'll help you through the process to get your roaster back up and running. Should you return an unused roaster to us, we will refund your purchase minus the original shipping cost. Once you've used your roaster, we really can't take it back.
Any item not covered by a manufacturer's warranty is warranted by The Captain's Coffee to meet or exceed your expectations. If you are dissatisfied with your purchase for any reason, you may return the item to The Captain's Coffee for a replacement or refund in the form of an in-store credit. This offer is good for 30 days from the date of shipment. If applicable, the manufacturer's warranty will supersede this warranty for items sold by The Captain's Coffee.
We currently ship to any location in the US with the notable exception that Note that Hawaii Department of Agriculture regulations won't allow us to ship raw coffee to Hawaii.
If you select the "Captain's Special" shipping method, please note that the choice of carrier and delivery method is then entirely at our discretion. For local pick-ups, please allow 24 hours for us to prepare your order before dropping by to pick it up. Shipping weight is calculated in US Pounds.