If you have tried to call in to our Toll Free number recently, you may have experienced some trouble. Rest assured, we have not dissapeared! We have had quiet a bit of trouble with our toll free service in recent weeks.
It's a long, and irritating, story involving convoluted customer service policies and operators that speak English well enough, but do not seem to comprehend it. But we have prevailed!
As of this week, the problem has been resolved. We apologize for any inconvenience!
Spring is officially here in North Carolina and that puts everyone here at The Captain's Coffee in a good mood. We thought we would spread the good vibes far and wide by offerring you a special discount on all orders over the next 7 days.
For a limited time (through May 10) you can use this coupon code to get 10% off any purchase.
A few months ago we announced that we would be trying out a change to our free shipping cutoff amount. It had been at $200, meaning any order totaling $200 or more got free shipping. We made a decision to try lowering that to $100 to perhaps encourage folks to buy more coffee which would compensate for the increase in our shipping costs resulting from the change.
The Gene Cafe roaster is a great roaster, but it's about to get more expensive.
Many people may not know that manufacturers set a minimum retail price for their products. Every seller, like ourselves, must not sell their products for less than that mark. As you might expect, the "free" market will push the price down to that number and keep it there.
Unfortunately, we have since changed the free shipping cutoff back to $200, making this news no longer valid. We just couldn't sustain the costs. More information is here.
With the success of our Free Shipping deal for the holidays, we are going to try something new. In the past, we offerred free shipping for any order over $199. We have a handful of customers that take advantage of this deal, but not a lot. $200 worth of coffee is more than most people are willing to purchase at one time.
Beginning right now we are going to lower the free shipping cutoff to $99. That means that any order totalling $99 or more will get free shipping anywhere in the US (except Alaska and Hawaii).
We have just gotten word that FedEx and UPS are raising their shipping rates this month, and we don't know yet exactly what the new rates will be. Consequently, it is hard for us to predict how long we will be able to keep this deal going. To that end, we would really love to hear from all of our customers on how shipping impacts your buying decisions. Obviously, free shipping is nice but how does the $99 cutoff influence you?
Based on feedback, sales numbers, and what happens to shipping costs we may adjust this over the coming months as we try to find a sweet spot that keeps us viable but also appeals to most of our customers.
if you don't mind, send us feedback via email on our contact page or head over to the Facebook page We appreciate it!
Thanks everybody! Happy New Year.
-Ben & Heather
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We’re never more than a phone call or email away, and we’d love to hear from you! Really!
Toll Free: (877) 505-4083
Email: Click to email us.
Snail Mail: 931-B South Main St.No. 168Kernersville, NC 27284
1031 East Mountain Street, Building 309 Kernersville, NC 27284
Go to the back loading dock of bldg 309, enter through the stairs. There is a large wooden box at the back door of suite 103.
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